CHANGING OR CANCELLING AUTOSHIP
Our products have a discounted auto-ship option that many of our customers enjoy. You can cancel or change your autoship schedule at any time for any reason … and we make it super simple to do!
Some of the most common changes people ask for (which we can support) are:
*Changing products that are in your autoship plan.
*Changing the date. Some people will ask to ship sooner, skip a month, etc.
*Changing payment methods.
We can easily support almost all scenarios. And we can do it for you or you can do it yourself.
We also send you a reminder email 1 day prior to each shipment.
HOW TO CANCEL OR UPDATE YOUR AUTOSHIP SCHEDULE YOURSELF (THROUGH OUR WEBSITE)
Before you start: Be a little patient. Many actions you take can take 30 seconds to load (sorry … but hey – unlike any other website, at least we have this option for you to do it yourself!)
Step 1: Login to our website (link)
Step 2: Go to the my account section of the website (link)
Step 3: On the left hand side of the my account page, you will see a link for “Autoship Schedules”. Click that. You should see something like this (be patient, it can take 30 seconds to load):
Red Box: You can change the date of your next shipment / bill date. Just click it it and change it to whatever you want.
Orange Box: You can remove any item(s) from your schedule. If you only have 1 item on autoship and just want to cancel, don’t do this … you’ll just click the puple box for “delete schedule”. This orange box is for those who have multiple items on autoship … and want to remove 1 of the items from their schedule.
Blue Box: You can add items(s) to your schedule.
Green Box: If you used a coupon code in the initial transaction, it should automatically carry through to the future autoship orders. But if you find a new or different coupon code you want to use, you have the ability to do so really easily.
Purple Box: This is how you cancel the autoship schedule.
SIMPLE RIGHT? It just requires some patients for the slow loading times 🙂